Frequently Asked Questions
Everything You Need to Know – Find Answers to Common Questions Below.
Matches
Where do we source our matches?
We source our matches by exploring different locations and gathering them from a variety of sources.
Are the trademarks and logos on the matchbook covers affiliated with The Match House?
No, the trademarks, logos, service marks, and names displayed on the matchbook covers in our photographs are the property of their respective owners. They do not sponsor, endorse, or authorize The Match House or its products. The Match House is not affiliated with any of these trademark holders. For more details, please visit our Disclaimer page.
Shipping & Returns
Do you offer free shipping?
Yes! We provide free shipping on all U.S. orders of $150 or more.
What is your return policy?
We’re unable to accept returns or exchanges. For full details, please visit our Return Policy page.
Do you offer international shipping?
Yes. Shipping times and costs vary based on location.
My order arrived damaged. What should I do?
Please contact us with photos of the damage at info@thematchhouse.com, and we’ll work to resolve the issue.
Discounts
Do you offer discounts or promo codes?
Yes! We occasionally offer discounts and promo codes. Sign up for our newsletter [link] or follow us on social media to stay updated on special offers.